FAQ

Returns & Exchanges

What is your return policy?

We understand that the item you purchased may not always work out for everyone. We provide returns for US orders within 30 days of purchase.

  • To receive a full refund, your item must be sent back in its original packaging and condition (used items will NOT be accepted).
  • For opened packages, we deduct 25% per item to cover restocking costs unless the item is damaged or defective upon arrival.
  • Refunds will be processed once products are received by us and we approve of the condition.
  • Request refunds by emailing support@notso-subtleplushies.com with your full name, order number, item number and contact information.
  • Unfortunately, we do not accept returns or exchanges for international orders.
What is your exchange policy? 
If you prefer items in another color, or size, simply return the original, unused product back to us for a refund and place a new order on notso-subtleplushies.com. Product return must be initiated within 30 days of purchase, and customers are responsible for a 25% restocking fee per item if item has wear or use, unless the item is damaged or defective upon arrival.
  • Request refunds by emailing support@notso-subtleplushies.com with your full name, order number, item number and contact information.
  • Exchanges are not always guaranteed, as our products sell fast during busy seasons and items in stock may be limited.

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Returns & Exchanges

My package says it was delivered but I didn't receive it yet! What happened?

For complete information on Tracking & Deliveries, please visit our Tracking page or email support@notso-subtleplushies.com with your order number.

How long will it take for me to get my order?

All orders are fulfilled by a variety of shipping carriers, depending on your location. The time it takes for your order to be delivered depends on which shipping option you select during check out. Please visit the Shipping and Tracking page for further information.

We understand that sometimes packages get lost or delayed. If this happens to you, feel free to reach out to us at support@notso-subtleplushies.com so we can work together on a solution.

Where do you ship internationally?

We offer FREE shipping worldwide!

Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.

***All International Orders are FINAL SALE and we are unable to offer returns or exchanges.

I received one of my products but haven't received the other yet.

Please note that multi-product purchases may ship in multiple packages as they are fulfilled by warehouses across the United States, Germany, Russia, China. You'll definitely receive everything, it may just come in several boxes!

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Customer Service Issues

How do I contact your Customer Service team?

Please email us at support@notso-subtleplushies.com with your order number, your full name, email, and as much information as possible and we will be able to assist with any questions you may have. You can also visit our Contact Us page to reach out. Our team replies to all inquiries within 8 hours!

I sent you an email but I didn't hear back within 12 hours. What gives?

Our team replies to all messages within 12 hours. If you have not heard back from us, please be sure to check your spam folder, or any filtered emails as sometimes our responses may end up there. We can assure you we're always here to help and never ignore our customers!

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